RETURNS AND EXCHANGES
If you are not satisfied with the products you can ask for a refund or an exchange.
The conditions for exchanges and returns are as follows:
To carry out the return procedure, please send an e-mail to info@fainacalzature.it.
Purchased goods may be returned within 14 days from the date of delivery.
The customer can send the package by the method of his/her choice or we can send our courier to pick up the product. A fee of € 10.00 in case of total return and subsequent refund is foreseen.
Returns from foreign countries are the responsibility of the customer, who may use a courier of his choice and at his/her own expense or may ask us to collect the goods for a fee to be determined according to the customer's country of residence.
The refund, excluding shipping costs, is credited to the same credit card used for the purchase or to the bank account used for the bank transfer.
Giuliana Faina di Ranieri Roberto will send an e-mail confirming receipt of the return and activation of the refund procedure. The refund of the price of the returned products shall take place within 15 days from the date of receipt of the returned product in the conditions indicated.
Exchanges
It is possible to exchange the purchased product within 14 days from the date of delivery.
To exchange the product, send an e-mail with the exchange request to info@fainacalzature.it. Unauthorised exchanges are not accepted. Please refer to the procedures indicated in the paragraph "Return procedure".
A contribution of € 5 will be charged for the first exchange (in Italy)
Returns from foreign countries are the responsibility of the customer, who may use a courier of his choice and at his/her own expense or may ask us to collect the goods for a fee to be determined according to the customer's country of residence
The shipping costs of the exchange following the first one shall be borne by the customer.
Products must be returned in their original packaging to ensure that they are not damaged during shipment.
Return Conditions
The products to be returned must not have been worn, used or damaged. They must still have all original tags and security seals intact.
The shoes must be tried on a carpet and returned in the original box, which is an integral part of the product. Shoes returned without a box or in a damaged box may be refused and returned to the Customer.
If the sticker is removed or the garments are creased, the return will not be accepted and will be sent back to the customer.
Returns that do not meet all the conditions will not be accepted.
The address to indicate on the parcel is Giuliana Faina Strada Santa Maria Rossa 1/C3 06132 S. Martino in Campo, PG (Italy).
IN-STORE EXCHANGE
It is also possible to make an exchange directly in our store. The exchange must take place within 14 days of receipt of the order. All you have to do is turn up at the shop with the goods to be exchanged (always in perfect condition and with tags attached) and a printed copy of your order confirmation, which shows the order number, the items purchased and the amount spent. Without this receipt, the exchange will not be possible.
Defective merchandise
Products received already damaged or showing lack of conformity are considered defective.
It is possible to request an exchange of the defective product within 14 days from the date of delivery, following the same steps as for Returns/Exchanges.
In such cases, Giuliana Faina Calzature will replace the defective item with an identical one, if available, or repair it if possible, the replacement product will be sent to the Customer by courier without further shipping costs.
If replacement or repair of the product is not possible Giuliana Faina Calzature will proceed with the refund. The re-credit, including shipping costs when the product is originally defective, is made to the same credit and debit card used by the Customer for payment or by bank transfer.
Return of gifts
In the case of products purchased and sent as gifts, the return can only be exercised by the Customer and in no case by the recipient of the gift, following the same steps as for Returns/Exchanges.
It is understood that the integrity of the product is an essential condition for the exercise of the right of withdrawal.
Refunds
A Customer who is not satisfied with the product received may exercise the right of return within 14 days from the date of delivery.
Please refer to the same procedures for the return of products as expressed in the Returns/Exchanges paragraph.
The refund of the price of the returned products shall take place within 15 working days from the date on which Giuliana Faina Calzature received the product returned in the conditions indicated.
The re-credit is made to the same credit and debit card used by the Customer for the payment, excluding shipping costs (unless the products are originally defective).
Customs duties and sales taxes are not refundable.
